Terms and Conditions
1. General
Vel Imports and Exports provides authentic Indo-Lankan spice products sourced from trusted suppliers such as Nandri Masala. These terms govern your use of our website and services. We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Quality
We ensure that all products are sourced and handled with care to maintain quality and freshness. However:
- Product images are for representation purposes only.
- Packaging may vary based on supplier updates.
- Taste, color, and aroma may slightly differ due to natural ingredients.
3. Pricing & Payments
- All prices are listed in AUD (Australian Dollars).
- Prices are subject to change without prior notice.
- We accept secure online payments through approved payment gateways.
- Vel Imports and Exports is not responsible for any transaction failures caused by third-party payment providers.
4. Shipping & Delivery
- We deliver across Australia.
- Delivery timelines may vary depending on location and courier services.
- Any delays caused by logistics providers, customs, or unforeseen circumstances are beyond our control.
- Customers must provide accurate delivery details. We are not responsible for delays due to incorrect information.
5. Returns & Refunds
Due to the nature of food products:
- We do not accept returns once the product is opened.
- Refunds or replacements are only applicable if:
- The product is damaged during delivery
- The wrong product is delivered
- Customers must report issues within 48 hours of delivery with proof (images/videos).
6. Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, cancellations are not permitted.
7. Intellectual Property
All content on this website including text, images, logos, and designs are the property of Vel Imports and Exports. Unauthorized use or reproduction is strictly prohibited.
8. Limitation of Liability
Vel Imports and Exports is not liable for:
- Any allergic reactions or health issues caused by products (customers are advised to check ingredients before use).
- Indirect or incidental damages arising from the use of our products or services.
9. Privacy
We respect your privacy. Any personal information collected will be used only for order processing and communication. We do not share your data with third parties except for delivery and payment processing.
10. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be handled under Australian jurisdiction.
11. Contact Us
For any queries or concerns, please contact us:
Vel Imports and Exports
Email: [your email here]
Phone: [your number here]